Terms and Conditions

Orders under the value of £18.00 can be shipped VAT free.

About Us

Kendall guitars are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details
Kendall guitars
No.30 Le bordage
St Peter port
Guernsey
Channel Islands
GY1 1DE

Phone: 01481 726736
Email: dominic@kendallguitars.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

You can pay for your purchase using Paypal payment gateways. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

We will endevour to post your order immedaitley on orders placed before 3.00pm, all other order will be shipped next day as long as your item is in stock.
Purchases made on saturdays, sundays and bank holidays will be shipped the next available working day.

Delivery Schedule

We aim to ship your order right away if its currently stock. We would normally expect you to recieve your order to you within 2-3 business days . International orders are generally received in approximatly 5 days.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

As we are based in the Channel Islands individual orders placed from the UK of under £18.00 are currently VAT free. Orders over £18.00 may be liable to pay 17.5% VAT.

Credit Card Security

When the order is placed at our website, you will be directed to Secpay or Paypal where credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. Goods that are returned to us for whatever reason must be in a good resalable condition, with sealed packages remaind unopened.
When the goods are recieved by us and deemed to be in a good condition your purchase will be refunded.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01481 726736 or write to us at Kendall guitars, No.30 Le Bordage, St Peter port, Guernsey, Channel Islands, GY1 1DE

Privacy Policy

Kendall guitar shop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

[ Home ] [ Store Top ] [ Terms & Conds ] [ Search ] [ View Cart ] [ Checkout ] [ Contact Us ] [ Login ]